Cancellation, Return & Exchange Policy

Thank you for shopping with Fashion Needles at www.fashionneedles.com!
We strive to ensure a smooth and satisfying shopping experience, but we understand that plans change. This policy explains our procedures for order cancellations, product exchanges, and issues related to damaged or defective items.

1. Order Cancellation Policy

Cancellation Before Shipping

  • How to Cancel: To cancel an order, contact us immediately at:
    📧 Email: support@fashionneedles.com
    📞 Phone: 085954 90062

  • Eligibility: Orders can be canceled only if they have not yet been shipped.

  • Refunds: Once your cancellation is approved, a full refund will be processed to your original payment method within 7–10 business days.

Cancellation After Shipping

  • If your order has already been shipped, cancellation is not possible. However, you may request a return or exchange as outlined in our policy below.

Special Note for Cash on Delivery (COD) Orders

  • For COD orders, no refund process is required if canceled, since no payment is collected until delivery.

2. Exchange Policy

We want you to love what you wear! If something isn’t quite right, you may be eligible for an exchange.

Eligibility for Exchange

  • Timeframe: Exchange requests must be made within 7 days of receiving your order.

  • Condition: Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Non-Exchangeable Items: Certain products are not eligible for exchange:

    • Sale or discounted items

    • Custom or made-to-order pieces

    • Undergarments

    • Accessories

Please review individual product details before purchasing.

Exchange Process

  1. Initiate Request: Contact us via:

    • 📧 Email: support@fashionneedles.com

    • 📞 Phone: 085954 90062
      Include your order number, the item(s) you wish to exchange, and the reason.

  2. Return the Product: Once approved, you’ll need to ship the item back to us.

    • Shipping costs for exchanges are typically borne by the customer unless the product is defective or incorrect.

  3. Receive Replacement: Once we receive and inspect the item, we’ll dispatch the replacement within 3–5 business days. You’ll receive tracking details via email.

3. Damaged or Defective Items

If your item arrived damaged or defective, we sincerely apologize and will make it right.

Steps to Report an Issue

  • Contact Us Within 48 Hours of delivery with:

    • Your order number

    • Clear photos showing the issue

    • A brief description of the problem
      Send this to 📧 support@fashionneedles.com or call 📞 085954 90062

Resolution

Once verified, we will:

  • Replace the damaged item at no extra cost, or

  • Offer a full refund, including any applicable shipping charges.

4. Important Notes

  • Original Packaging Required: Items must be returned in their original packaging with all tags, invoices, and any other accessories included.

  • One-Time Exchange: Each order is eligible for one exchange only. Please contact us for sizing or product-related queries before ordering.

  • Refunds for Exchanges: If the requested replacement is unavailable, we will offer either a full refund or store credit, as per your preference.

5. Contact Us

Have questions about your order, return eligibility, or something else? We’re here to help!

📧 Email: support@fashionneedles.com
📞 Phone: 085954 90062
🏢 Address:
First Floor, Lal Mandir Market
C-67, Main Rd, Shital Vihar,
Khora Colony, Sector 57,
Noida, Uttar Pradesh – 201301